Support
Frequently Asked Questions
What is Mixxy?
Mixxy is an activity discovery app. Swipe through a curated feed of things to do in your city, save the ones that interest you, and organize them into personal playbooks. Available now in New York City, with more cities coming soon.
How do I save an activity?
In the Discover tab, swipe right on a card to save it to your Library, or swipe left to skip it. Tap the star button to save an activity as a favorite; starred activities appear under both Liked and Starred. You can also tap a card to see full details before deciding.
What are playbooks?
Playbooks let you organize your saved activities into named collections. You can create up to five custom playbooks (for example: Date Night, Weekend Plans, or Cheap Eats). Any saved activity can be added to one or more playbooks.
How do I remove an activity from my Library?
Open the activity from your Library or a playbook, then tap Remove from Liked. From a playbook, you can instead tap Remove from this playbook to take it out of that playbook only, and from Starred you can tap Remove from Starred to keep it in Liked without the star.
Will a removed activity show up again in Discover?
Yes. Removing an activity from Liked also removes it from your swipe history, so it can reappear in the Discover feed in a future session.
How do I add photos to an activity?
Open an activity from one of your playbooks and tap Add photos. Your photos are always visible to you, and are reviewed before anyone else can see them. To keep your photos private, go to Profile, tap Edit Profile, and turn off Share my photos publicly.
How do I report a photo?
If you see a photo that is inappropriate or does not belong, tap Report photo on the photo. Our team will review it and remove it if it violates our guidelines. You can also email us at mixxysupport@gmail.com.
How do I delete my account?
Go to the Profile tab, tap Delete account, and confirm. Your account, profile, and saved activity data are permanently deleted right away, and this cannot be undone. Photos you contributed that have already been published will remain in Mixxy but are no longer linked to you. If you cannot sign in, email us at mixxysupport@gmail.com from the address on your account and we will delete it for you.
Why am I being asked to allow tracking?
Mixxy displays ads to support free access to the app. On iOS, Apple requires us to ask your permission before using your device's advertising identifier to personalize ads. Depending on where you live, you may also see an ad consent form. You can choose not to allow tracking and ads will still be shown, just not personalized. You can change this at any time in Settings → Privacy & Security → Tracking.
Something is not working. What should I do?
Try closing and reopening the app. If the issue persists, email us at mixxysupport@gmail.com with a brief description of what happened and your device model and iOS version. We respond within one business day.